Frequently asked questions

Why haven’t I received an account confirmation email?

A confirmation email should arrive within 5-10 minutes of creating the account. Please check your junk and spam folder. Sometimes system emails are caught by Mailbox security, if you continue to have issues we recommend contacting your IT support.

Why doesn’t the confirmation link work?

The confirmation link expires after 7 days. If you have been invited by an organisation and the confirmation link has expired, the organisation admin will need to re-send you the organisation invite.

How do I reset my password?

Use the forgotten password link to reset your password. Remember to check your spam and junk folder if the email hasn’t arrived within a few minutes.  Sometimes system emails are caught by Mailbox security, if you continue to have issues we recommend contacting your IT support.

Why am I getting an error message when trying to access a module?

To access the learning modules popups must be enabled on your browser. To change your popup settings, follow these instructions if using a Chrome browser or Microsoft Edge browser.

How can I restart the modules and receive an updated certificate?

First access the learning module you want to restart. Select the tools menu in the top-right of the screen, then click Reset my activity completion.

Organisation accounts

What is the purpose of an organisation account?

Organisation accounts provide organisations the ability to invite users to the learning platform and be connected to the organisation on the learning platform. Organisations can then view the learning records of users linked to their organisation account. 

To show evidence of visa compliance, organisations must invite the relevant employers and employees to their organisation account on the learning platform. This will link their individual learning records to the organisation.

Only one organisation account can be created per business (the user who creates this account automatically becomes an organisation admin). Organisation accounts are managed by Organisation admins There can be multiple organisation admins managing an organisation account.

How do we invite users to be linked to our Organisation account?

1. Login to your Organisation account
2. On your dashboard click Manage Organisations.
3. On the Existing Organisations report, click Manage (located under the Actions column).
4. Select Add user to add users individually. Alternatively, to upload multiple users you can click the Upload users button and upload a CSV file. We recommend inputting your data into the example file provided.

The users you have invited will receive a confirmation email inviting them to the learning platform and to be linked to your organisation. This link is valid for 7 days.

How can I view course completion of staff?

How do I add others as organisation admins to help manage an organisation account?

1. First login to your Organisation account. On your dashboard click Manage Organisations.
2. On the Existing Organisations report, click Manage (located under the Actions column).
3. Select Add another administrator. Search and select their name, then save changes.

Note: To make a user an organisation admin they must already be invited and linked to the organisation account. If not, first add them as a user to the organisation, then follow the above steps to add the user as an organisation admin.

How do I add multiple companies to my organisation account?

1. First login to your Organisation account. On your dashboard click Manage Organisations.
2. On the Existing Organisations report, click Add an organisation. Complete the form.

Accredited Employer Work Visa (AEWV)

Does my company need an Organisation account for AEWV?

Creating an organisation account is required for the Accredited Employer Work Visa. To show compliance, organisations must invite AEWV employers and employees to their organisation account on the learning platform. This will link their individual learning records to the organisation. 

As an employee, what do I need to do for the AEWV?

Employees should complete all the Employee modules within 30 days of starting your job in New Zealand. Employers must provide you time during paid work hours to complete the modules. A certificate is granted when each module is completed. For your learning records to be linked to the AEWV, you must be linked to your Organisation on the learning platform. 

As an accredited employer, what do I need to do for compliance?

Everyone who makes recruitment decisions within the employer’s organisation (for example hiring managers, human resource managers, sole traders, and partners), must complete all the employer learning modules once within every accreditation period. A certificate is granted when each module is completed. Organisations must provide workers time during paid work hours to complete the learning modules. For your learning records to be linked to the AEWV, you must be linked to your Organisation on the learning platform.

How long is an accreditation period? When do employers need to retake the modules?

Before the accreditation period expires, employers are required to retake the learning modules to maintain their AEWV status. The accreditation period for employers is 12 months from completing the learning modules.

However, if employers applied before 4 July 2023 the initial accreditation periods for the Accredited Employer Work Visa have been automatically extended by 12 months. The 12-month extension does not count as a new accreditation period, rather the first 24 months is one accreditation period. This means that accredited employers who get a 12-month extension do not need to redo the modules within the next 12 months.

More information about this can be found on the Immigration NZ website:

Extension for employers accredited under the AEWV system | Immigration New Zealand

For queries relating to visa requirements, contact Immigration NZ:
Contact us | Immigration New Zealand

Recognised Seasonal Employer (RSE)

As a Recognised Seasonal Employer, what am I required to do?

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