Help centre

General queries

Account confirmation email

A confirmation email should arrive in your email once you have created the account. If you have not received your confirmation email check your junk and spam folder. If you continue to have issues we recommend contacting your IT support.

Confirmation link error

The confirmation link expires after 7 days. If an organisation invited you but the confirmation link has expired, you need to ask the organisation to re-send the invite.

Password reset

Use the forgotten password link to reset your password. Remember to check your spam and junk folder if the email hasn’t arrived within a few minutes. If you continue to have issues, we recommend contacting your IT support.

Reset your password

Error accessing modules

To access learning modules, you must enable popups on your browser.

Use these guides to change your pop-up settings,

Chrome browser pop-up settings

Microsoft Edge browser pop-up settings

Completing modules again (recertification)

To complete a module again, access the course you would like to repeat.

Then, navigate to 'Need new certificate?' on the right-hand side of the screen. This will allow you to repeat the course.

Note: Repeating the course will erase your completion history. Please save your certificates before restarting the course.

Linking users to organisation account

Note: If you do not have the option to manage organisations this means you have signed in to an individual account. You must use a different email address to create or sign in to an organisation account.

On the Existing Organisations report, click Manage (located under the Actions column). Select Add user to add users individually. Or, to upload multiple users you can click the Upload users button and upload a CSV file.

The users you invite will get a confirmation email. This email will invite them to the learning platform and link them to your organisation. This link is valid for 7 days. If the user does not confirm within this time period, you will need to re-invite them.

View organisation course completion

Login to your Organisation account. On your dashboard click Organisation report. A high-level report is available for each organisation.

Click the organisation name for a detailed report. It shows course completion for each user linked to your account.

Note: To appear in an Organisation report, the user must accept your invite and click the confirmation link in their inbox. This confirms they are happy to share their records and link their account to your organisation on the learning platform.

Add organisation admins

Log in to your Organisation account. On your dashboard, click Manage Organisations. On the Existing Organisations report, click Manage (located under the Actions column).

Select Add another administrator. Search and select their name, then save changes.

Note: To make a user an organisation admin they must be invited and linked to the organisation account. If not, first add them as a user to the organisation, then follow the above steps to add the user as an organisation admin.

Organisation admins can invite users to the learning platform and connect them to the organisation. Organisation admins can view the learning records of users linked to their account.

Add multiple companies to an organisation account

Login to your Organisation account, and select 'Manage organisation'. On the existing organisations report, click 'Add an organisation' and complete the form.

Account Types

Organisation account

An organisation accounts allows you to track your employees learning module completion. An organisation account gives you access to:

manage users
add multiple organisation administrators
track your users learning progress
show evidence of visa compliance.

To create an organisation account you need to provide:

organisation name
New Zealand Business Number (NZBN)
administrator details

Once you have created your account you may want to add new users. You can add users by accessing ‘Manage Organisation’ on your dashboard. You cannot add users who have an existing account to your organisation. The organisation must invite users, and then the user will create a new account.

Tip: You cannot use email addresses for multiple accounts. If your email address is already in use on an account you must use a different email address.

A business can create only one organisation account.

Individual account

Individual accounts are for:

New migrants
Students
Employees
Employers (Supervisors, Managers, Owners, Representatives)
Someone who is their own employer (Employer/Employee)
Other

You can use this account to access all learning modules. You can also download your certificates after completing the modules.

Note: If your employer requires these modules, ask them to invite you before you sign up.

Recognised Seasonal Employers (RSE)

Employees who recruit or manage RSE workers must complete all the Employment New Zealand employer learning modules at least once during each RSE status period.

The organisation must provide proof that their employees who recruit or manage RSE workers have completed the learning modules.

You can find more information about RSE on the Immigration NZ website.

Apply or reapply for RSE status | Immigration New Zealand

RSE status requirements for employers

For queries relating to RSE, contact Immigration NZ:

Accredited Employer Work Visa (AEWV)

For employers

Each organisation under the Accredited Employer Work Visa scheme must create an organisation account.

To meet Immigration New Zealand's requirements, organisations must invite AEWV employers (people within their organisation that recruit and hire employees) and AEWV employees to their learning platform account. This will link their individual learning records to the organisation.

Who must complete employer modules

Anyone who makes recruitment decisions in the employer's organisation, like hiring managers and partners, must complete all the employer learning modules once per accreditation period. A certificate is granted when each module is completed.

Organisations must give workers time during paid hours to complete the learning modules.

Who must complete employee modules

Employees being hired under the AEWV scheme must finish all employee modules within 30 days of starting their job in New Zealand.

Accreditation period

The accreditation period for employers is 12 months from completing the learning modules. Before the accreditation period expires, employers must retake the learning modules to keep their AEWV status. Please see the ‘Completing modules again’ section above for information on how to do this.

Employers who applied before 4 July 2023

If employers applied before 4 July 2023, their accreditation period for the Accredited Employer Work Visa has been extended by 12 months. The 12-month extension is not a new accreditation period. The first 24 months is one accreditation period. Accredited employers with a 12-month extension do not need to redo the modules.

More information about this can be found on the Immigration NZ website:

Extension for employers accredited under the AEWV system | Immigration New Zealand

For employees

Employers must allow time during paid hours to complete the modules. Your modules must be completed within 30 days of starting your new role.

A certificate is granted when each module is completed. To link your learning records to the AEWV, you must be linked to your Organisation on the learning platform. Your organisation will need to invite you to be linked to the organisation. You will need to confirm your invite within 7 days. Please contact your organisation if you haven’t been invited to their account, or the link has expired.

For queries relating to visa requirements, contact Immigration NZ:

Still having trouble?

For technical queries relating to the learning modules you can call or email using the Employment contact us page: